How do you make users feel safe while sharing their identity online? With ShareID, I designed a seamless experience that transforms verification into a moment of trust not friction.
ShareID, a french app to identify yourself safely
Project type
Mobile application (Android native)
Client
ShareID
Role
UX/UI Designer (team of two)
Responsible for user research, ideation, wireframes, UI design, and high-fidelity prototyping.
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Brief
Design a secure mobile app that enables users to create and verify their digital identity without using passwords, relying solely on facial recognition. The challenge was to offer a frictionless and trustworthy identity verification experience in contexts like account creation, car rental, or online investment.
Goal
Allow users to create and manage their digital identity easily and securely, while remaining in full control of their personal data.
Target Audience
Digitally active adults often required to verify their identity, concerned about privacy and data misuse.
Problem Statement
Businesses need a way to remotely verify client identities as the world becomes increasingly digital. Users, whether tech-savvy or not, need a secure, reliable platform to share personal data without fear of data theft or hacking.
Hypothesis Statement
We believe ShareID can provide a safe environment where users can create and verify their digital identity. The app will let them share only the necessary information, for as long as they choose. We’ll know we’re right when businesses adopt ShareID as part of their verification process.
How Might We
- How might we earn users’ trust to share their personal information with ShareID?
- How might we demonstrate that ShareID truly protects their data?
Minimum Viable Product
- Identity and face verification
- Clear step-by-step onboarding
- Data sharing history
- Ability to stop or time-limit data sharing
User Research
10 in-depth interviews and 103 survey responses revealed key concerns: distrust in digital platforms, demand for transparency, and a strong need for control over shared data.
Ideation and Wireframes
Developed affinity diagrams, value proposition canvas, user flows, low- and mid-fidelity wireframes.
UI Design
Design choices aligned with values of trust, clarity, and data security. Created a full design system (Roboto, Prata, muted color palette) and integrated visual guidance for each step.
Prototyping
Build a high-fidelity, interactive prototype and conducted usability testing with 6 participants. Feedback emphasized the clarity and reassuring nature of the nature experience.
Delived a functional prototype demonstrating a seamless and secure identity verification experience. The app allowed users to log in without passwords, choose what data to share, and control how long it remains accessible – increasing both user trust and business efficiency.
- Deep user research is key to understanding trust issues in digital identity.
- Simplicity and transparency in UX design are critical when handling sensitive topics like personal data.
- Working with a real-world client like ShareID taught me to adapt quickly to business constraints.
- Translating user insights into clear, elegant design solutions is a major differentiator for digital products.